Sales Policy
At Cane Friend, we strive to provide high-quality, eco-friendly products at competitive prices. By purchasing from us, you agree to the following sales terms and conditions.
Product Availability
All products are subject to availability. In case an item you ordered is out of stock, we will notify you promptly and offer a suitable alternative or provide a full refund if you prefer.
Pricing
Prices for our products are listed in VND (Vietnam Dong) or your applicable local currency. While we strive for accuracy, all prices are subject to change without notice. Any price changes will not affect orders already processed.
Payment
We accept multiple payment methods, including credit and debit cards, bank transfers, and online payment systems. Full payment is required at the time of purchase to complete the transaction.
Order Processing
Once your order is placed, it will be processed and shipped as soon as possible. Orders are usually processed within 1-2 business days. You will receive an order confirmation and shipping details via email.
Shipping & Delivery
We offer reliable shipping options to ensure your order reaches you in a timely manner. Shipping costs are calculated based on the delivery address and order weight. Delivery times may vary depending on the shipping method and location.
Sales Promotions
Sales promotions and discounts are offered at our discretion and may be subject to terms and conditions. Please read the details of any promotion before making your purchase. Discounts cannot be applied retroactively.
Returns and Exchanges
Please refer to our Refund and Returns Policy for details on returning or exchanging products. Only products that meet the conditions outlined in the policy are eligible for returns or exchanges.
Customer Support
Our customer support team is here to assist you with any questions or concerns. If you need help with an order, please reach out to us:
📞 Hotline: 1900 8386
📧 Email: Canefriend@gmail.com
📍 Address: Đuong Hoang Van Thai, Phuong Hoa Khanh Bac, Quan Lien Chieu, TP Đa Nang, Vietnam