Shipping Policy
At Cane Friend, we are committed to delivering your eco-friendly products in a timely and reliable manner. Please read our shipping policy below to ensure you have all the necessary information about our shipping process.
Order Processing Time
All orders are processed within 1-2 business days after payment is received. Orders placed on weekends or holidays will be processed the next business day.
Shipping Methods
We offer a variety of shipping methods to ensure that your order arrives safely and on time. Shipping options and delivery times may vary depending on your location.
Shipping Costs
Shipping costs are calculated at checkout based on your order size, weight, and destination. You will be able to review the total shipping cost before confirming your order.
Free Shipping
We offer free shipping on orders over a certain amount. Please check the terms on our website for more details on eligible orders.
Delivery Time
Delivery times depend on the shipping method chosen and your location. Typical delivery times are as follows:
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Domestic Shipping (Vietnam): 3-7 business days.
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International Shipping: Delivery times vary based on the destination and customs processing.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment.
Shipping Restrictions
We currently offer shipping within Vietnam and internationally. Certain products may be restricted from being shipped to specific countries due to customs regulations.
Damaged or Lost Shipments
If your order arrives damaged or is lost in transit, please contact our customer support team immediately. We will work with the carrier to resolve the issue and ensure you receive a replacement or a refund.
Customs and Duties
For international orders, customers are responsible for any customs duties, taxes, or fees incurred during shipping. Please check with your local customs office for more information on potential charges.
Contact Us
If you have any questions or need assistance with your order, please don’t hesitate to reach out to us:
📞 Hotline: 1900 8386
📧 Email: Canefriend@gmail.com
📍 Address: Đuong Hoang Van Thai, Phuong Hoa Khanh Bac, Quan Lien Chieu, TP Đa Nang, Vietnam